This is to the VP of Yamaha Motors Bill Boehman-
Hello Bill, my name is Bart Elliott, me and my family live in Dothan Alabama. I'm reaching out to you with the hope and faith that you can help me with my Yamaha boat that I purchased 2 weeks ago on 4th of July weekend from Boyds Marine in Dothan Al. I've been researching boats for 2 years and looking at catalogs, inboards, outboards, ect... trying to find the perfect family boat. I decided to buy the Yamaha 242X E series, and I added all the warranties and protection plans I could add because I wanted to keep the boat for a long time. Bill the last 2 weeks have been a nightmare with Boyds Marine and my Yamaha boat. When they deliver the boat, they know nothing about the electronics on the boat (keep in mind this is my first boat), can't show me how the radio tower works or why it's not working. So we take the boat out for the 4th. That first Saturday it blows a fuse with in hours. With warnings scrolling across the monitor. We fix that. The whole day the only 2 speakers working are those at the rear of the boat. The other 8 speakers are out and the sound bar. First time we hit some big wakes at a medium speed we hear this loud metal rattling noise. It's where the bihimini metal frame connects to the right side of the fiberglass boat. It has a loose connection and we want have it looked at first thing tuesday morning after the 4th holiday. Then I open up my rear cushion and all I see is boxes. None of the attachments were assembled and put the boat, to include the wake board holders, the rear view mirror, the spare tire holder an tire on the trailer, fire extinguisher, ect.. so add it to the list of things needing fixed.
We drop the boat off Tuesday morning and go over all the things we need fixed. Matt Nall the GM at Boyds says he will fix it all and jump right on it. I said great because we want to go back to the lake this Friday, we have a cabin rented and family coming down to ride the new boat. I check back 2 days later and the boat hasn't moved, nothing is attached, nothing is fixed. I was in disbelief. I told Matt (GM) that I was very upset that I needed the boat the next day. Well they attached the accessories that day and the. Extra morning when I went pick the boat up (as promised ) it's bad news. The amps are fried and they had to order a new bushing" to stop the rattling of the tower (which is still not fixed). They say take the boat for the weekend, we have to order 2 amps and a pre-amp from Polk Audio from "Rock Bottom audio" here in Dothan. So again we have no sound system and a packed boat all weekend, and the tower just rattles all day long. Take it back the following Monday to Boyds, they say the amps are in. I go back Thursday and boat hasn't moved, amps aren't in and towers not fixed. They tell me it's going to Rock Bottom audio to be fixed friday morning (yesterday) we should be able to pick the boat up there by 1pm. Matt (GM) and Harrison(shop manager)at boyds both tell me out of their mouth that no one there is trained or knows how to fix the Yamaha boat, my heart just sinks and I take a breath of disbelief. So we goto pick the boat up at Rock Bottom audio, and he tells me the boat "Can Not" be fixed! That it has fried the new amps. He says the batteries were wired wrong to begin with at delivery and that's what blew the fuses. Then he says when he totally disconnected the batteries that the wiring in the boat is still "HOT". He states that the entire boat needs to be "REWIRED" and that this was the "3rd" time that Boyds had brought my boat to his shop. Now I have have my boat back again for the 3rd weekend, no radio(the radio is one of the main reasons I bought the boat), a rattling tower, and dealer I have zero confidence in. Bill can you help me reach the right people at Yamaha? I'm so disappointed in boyds marine and my new Yamaha, I fell like I've let my family down too. You can calm me. At 334-701-5550, my email is email@example.com. Thankyou for your time and reading this, apologize for the length and detail.